TheClubhouse Casino Terms and Conditions

Welcome to TheClubhouse Casino. These Terms and Conditions govern your use of our website, located at TheClubhouse Casino.com, and all services, games and promotions we offer. By creating an account with us, you confirm that you have read, understood and agree to be bound by these terms. If you do not agree with any part of this document, we ask that you refrain from using our services.

Who We Are

TheClubhouse Casino is owned and operated by Novatrix SRL, a company incorporated under the laws of Costa Rica, registration number 3-102-893958, with its registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We hold a licence issued by the Tobique Gaming Commission, licence number 0000002, and we operate our platform in accordance with the conditions of that licence. Please note that Paysafe transactions processed through our site are handled by Tronabriz Limited on our behalf.

Eligibility and Account Rules

To register with TheClubhouse, you must be at least 18 years old, or the legal age of majority in your jurisdiction, whichever is higher. We only permit one account per person, household, IP address and device. If we detect duplicate accounts, we reserve the right to suspend or close them and to void any related winnings. When you sign up with TheClubhouse Casino, you agree to provide accurate, current and complete information, and you are responsible for keeping your login credentials confidential.

• We require you to complete identity verification before your first withdrawal, particularly if you have deposited using cryptocurrency such as BTC.
• You must access your account through the official TheClubhouse Casino login page only.
• We do not permit the use of VPNs or other tools to disguise your true location while playing with us.

Restricted Territories

Real-money play through our platform is not available to residents of Afghanistan, Belarus, Canada (New Brunswick and Ontario), the Central African Republic, China, Cuba, Cyprus, the Democratic Republic of the Congo, Georgia, Haiti, Iran, Iraq, Israel, Libya, Malta, Myanmar, the Netherlands, North Korea, Poland, Russia, Somalia, South Sudan, Syria, the United Kingdom, the United States of America, Venezuela and Yemen. We reserve the right to restrict access from any additional jurisdiction where online gambling is prohibited or where we are unable to offer our services lawfully.

Deposits, Withdrawals and Currencies

At TheClubhouse Casino, we accept a wide range of fiat currencies including EUR, USD, CAD, AUD, INR, NOK, RUB, PLN, NZD, JPY, KZT and ZAR, as well as cryptocurrencies such as BTC, BCH, ETH, LTC, DOGE and USDT, alongside XRP, BNB, ADA and TRX. Our internal operating currency is EUR, and we do not offer fiat-to-crypto conversion. The minimum deposit and withdrawal amount is 20 EUR or its equivalent, and all deposits and withdrawals through TheClubhouse Casino are processed free of charge.

We aim to process withdrawal requests within 72 hours of approval, though actual payout times vary by method - card payments typically take 3 to 5 business days, bank transfers around 3 business days, and cryptocurrency withdrawals are usually close to instant. Please note that intermediary bank fees on transfers can reach up to 16 EUR, and these are outside of our control.

Our withdrawal limits are set at 7,500 EUR/USD per rolling 7-day period and 15,000 EUR/USD per month. Maximum daily profit is capped at 100,000 USD for our VIP players and 50,000 USD for non-VIP members. Winnings generated from a no deposit bonus are capped at 100 EUR/USD, though progressive jackpots are always paid in full and are excluded from these limits.

Bonuses and Promotions

When you join TheClubhouse Casino, we offer a Welcome Package of up to 5,000 EUR plus 200 free spins, split across three deposits. Our first package matches your deposit at 100% up to 2,000 EUR plus 100 free spins, or 150% up to 2,000 EUR plus 100 free spins when you use the code BIG150. We also provide a second package of 75% up to 1,000 EUR/USD plus 50 free spins, and a third package of 50% up to 2,000 EUR plus 50 free spins. All bonuses carry a 40x wagering requirement, require a minimum deposit of 20 EUR, and must be used within 7 days. Free spins are credited on Elvis Frog Trueways, with 20 spins on activation and 20 spins per day over the following four days; the maximum win from free spins is 200 EUR, and the maximum win from bonus funds is 1,000 EUR.

We remind our players that Swedish residents do not qualify for any bonus offers, and players from Finland are excluded from the welcome package and from any no deposit bonus we run. If you are searching for TheClubhouse Casino bonus codes or a no deposit bonus, we recommend checking our promotions page and your account dashboard regularly, as offers may change without prior notice.

Separately, we maintain a Clubhouse Points loyalty programme spanning 15 tiers from Member through to Platinum+, plus an invite-only VIP tier above it. You earn one point per 30 EUR wagered on slots, or 120 EUR on live games, with bonus funds counting at 50%. Each tier unlocks free spins on Treasures of Cleopatra, EUR rewards, weekly cashback rising from 3% up to 8%, wagered at 5x and capped at 5,000 EUR per week, and a birthday bonus. Our VIP tier carries an 8% weekly cashback and a raised daily profit ceiling of 100,000 USD.

Games and Wagering Contribution

We offer more than 4,500 slots alongside live dealer games, table games and tournaments, sourced from providers including NetEnt, Red Tiger, Pragmatic Play, Play'n GO, Ezugi and Playtech, among many others. For bonus wagering purposes, slots contribute 100% with certain exclusions, table games, roulette and video poker contribute 25%, and live dealer games contribute 0%. Progressive jackpots are always paid out in full and sit outside our standard withdrawal limits.

Responsible Gambling

We are committed to promoting responsible gambling across TheClubhouse Casino. We provide tools such as deposit limits, self-exclusion and account cooling-off periods, and we encourage you to use them if your gambling habits begin to concern you. If you believe you may have a gambling problem, we urge you to seek independent support and to contact our team so we can assist you in setting appropriate limits.

Account Access and Our Platform

Our platform is available through desktop and mobile web browsers. While we continue to develop features for players searching for a TheClubhouse Casino app, our services are currently accessible via browser on any modern device without requiring a separate download. We recommend bookmarking TheClubhouse Casino.com and always logging in through our official domain to avoid phishing attempts.

Customer Support and Disputes

Our support team is available 24/7 via live chat and email at help@TheClubhouse Casino.com, and eligible players also benefit from a personal account manager. If a dispute cannot be resolved directly with us, you may escalate the matter to our alternative dispute resolution provider, EGIS, at [email protected], in accordance with our licensing obligations under the Tobique Gaming Commission.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements or business practices. This version, v1.0, takes effect from 12 June 2025. We recommend reviewing this page periodically, as your continued use of TheClubhouse Casino after any changes constitutes acceptance of the revised terms.

Governing Law

These terms are governed by the laws applicable to Novatrix SRL in Costa Rica, and our licence issued by the Tobique Gaming Commission. By using our services, you agree that any matters not resolved through EGIS may be subject to these governing provisions.