TheClubhouse Privacy Policy

At The Clubhouse Casino, we are committed to protecting your privacy and safeguarding every piece of personal data you share with us. This Privacy Policy explains how we collect, use, store and protect your information whenever you visit TheClubhouse Casino.com or use our services. By creating an account with TheClubhouse, you confirm that you have read and understood how we handle your data.

Who We Are

TheClubhouse is owned and operated by Novatrix SRL, a company incorporated under the laws of Costa Rica, registration number 3-102-893958, with its registered address in Potrero Cerrado, County 07 of Oreamuno, Province 03 of Cartago, Costa Rica. We hold an e-gaming licence issued by the Tobique Gaming Commission, licence number 0000002. Payments made via Paysafe are processed on our behalf by Tronabriz Limited, and this policy applies to any data processed through our payment partners as well.

Information We Collect

When you register for an account with The Clubhouse Casino, we collect the information you provide directly to us, including your name, date of birth, email address, residential address and phone number. We also collect financial information required to process your deposits and withdrawals, such as payment card details or cryptocurrency wallet addresses used through CoinsPaid.

• We collect registration details such as your name, date of birth and contact information
• We record your transaction history, including deposits, withdrawals and bonus activity
• We gather technical data such as your IP address, browser type and device identifiers
• We store your gameplay activity across slots, live casino and table games
• We may collect identity and address verification documents as part of our know-your-customer checks

How We Use Your Information

We use the information we collect to operate TheClubhouse, verify your identity, process transactions and provide customer support. We at TheClubhouse also use your data to personalise your gaming experience, manage your Clubhouse Points across our loyalty tiers, and send you relevant offers, provided you have not opted out of marketing communications.

Our team at The Clubhouse Casino also relies on your data to detect and prevent fraud, comply with anti-money laundering obligations, and meet the requirements set by the Tobique Gaming Commission. We may use your information to enforce our rule that only one account is permitted per person, household, IP address and device.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience while browsing TheClubhouse Casino.com. Cookies allow us to remember your preferences, keep your session secure when you use the clubhouse casino login, and analyse how our website and games are used so we can continually improve our services. You can manage cookie preferences through your browser settings at any time.

Sharing Your Information

We do not sell your personal data to third parties. We may share your information with trusted partners who help us operate TheClubhouse, including payment processors such as Tronabriz Limited, identity verification providers, and software suppliers such as NetEnt, Playtech and Ezugi. We may also disclose information where required by law, by our regulator, or to our alternative dispute resolution partner, EGIS, in connection with a player dispute.

Data Security

We at The Clubhouse Casino apply industry-standard security measures, including encryption and secure servers, to protect your personal and financial data from unauthorised access, loss or disclosure. Access to your account information is restricted to authorised staff who require it to provide our services, and every team member handling your data is bound by strict confidentiality obligations.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including our legal, regulatory and licensing obligations. Where you close your account with TheClubhouse, we may still retain certain records for the period required under applicable anti-money laundering and gaming regulations, after which the data is securely deleted or anonymised.

Your Rights

Depending on your jurisdiction, you may have rights over the personal data we hold about you. If you wish to exercise any of the following rights, please contact us at help@TheClubhouse Casino.com, and we will respond to verified requests within a reasonable timeframe.

• You have the right to request a copy of the personal data we hold about you
• You have the right to ask us to correct inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to withdraw your consent to marketing communications at any time
• You have the right to lodge a complaint with the relevant supervisory authority

International Data Transfers

As The Clubhouse Casino serves players internationally, across regions including Ireland, Australia, New Zealand, Canada, India, Estonia and Argentina, your data may be transferred to and processed in countries outside your place of residence, including Costa Rica, where our operator, Novatrix SRL, is registered. We take appropriate steps to ensure your data receives an adequate level of protection wherever it is processed.

Age Verification and Restricted Territories

We only permit players who are 18 years of age or older, or the minimum legal age in their jurisdiction, to hold an account with us. Real-money play through TheClubhouse is not available to residents of certain restricted countries, and we may request additional verification documents to confirm your eligibility before you can play, deposit or withdraw funds. Players depositing in BTC must complete identity verification before play, in line with our licensing obligations.

Mobile App and Device Data

If you access the clubhouse casino app or our mobile website, we may collect device-specific information such as your device model, operating system and unique identifiers to keep our services secure and compatible across the desktop and mobile web versions of TheClubhouse. We use this information solely to maintain and improve performance, not to profile you beyond what is necessary to operate our platform.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. Any updates will be published on this page, and we encourage you to review it periodically. Your continued use of The Clubhouse Casino after changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we collect, use or protect your personal data, please contact our support team at help@TheClubhouse Casino.com, available 24/7 through live chat and our Help Centre. If we are unable to resolve your concern directly, you may escalate the matter to our alternative dispute resolution partner, EGIS, at [email protected].