TheClubhouse Casino Responsible Gaming

Our Commitment to Safer Play

We at TheClubhouse Casino operate under a licence issued by the Tobique Gaming Commission, and part of that licence requires us to put responsible gaming at the centre of everything we do. We treat this as a genuine part of running our casino, not a box to tick. From the moment you register, we give you the tools to manage your time and your budget, and we never encourage you to deposit more than you've planned to spend.

Here at The Clubhouse Casino, we also work with EGIS, an independent alternative dispute resolution service, so that any concerns you raise are reviewed fairly and outside our own organisation. If you ever feel something isn't right, you can escalate your case directly to [email protected], and we'll cooperate fully with their review.

Age Verification and Account Rules

We only allow players who are 18 years old, or the legal gambling age in their jurisdiction if higher, to open an account with us. Our TheClubhouse verification process checks your identity before any withdrawal is released, and we monitor accounts closely to make sure this rule is never broken.

We also allow only one account per person, per household, per IP address and per device. This isn't just a technical restriction - it's part of how we protect you from circumventing your own limits or self-exclusion choices. If you've set boundaries for yourself, we make sure a second account can't quietly undo them.

Tools We Give You to Stay in Control

You'll find a full set of responsible gaming tools in your account settings at TheClubhouse Casino. We designed these features to give you real control over your time and spending, and you can adjust most of them whenever you like. Getting started with these tools is simple thanks to the straightforward TheClubhouse login process.

• Deposit limits - set daily, weekly or monthly caps on how much you add to your account
• Loss limits - cap how much you're willing to lose over a chosen period
• Wager limits - restrict the total amount you stake within a set timeframe
• Session reminders - receive alerts after a chosen amount of time spent playing
• Time-out - pause your account for a short period, from 24 hours up to several weeks
• Self-exclusion - close your account for six months, one year, or permanently

Once you set a limit with us, we apply it immediately, and if you want to lower it further, we act on that straight away too. If you ask to raise a limit instead, we follow a short cooling-off period before the increase takes effect, giving you time to reconsider.

Our Tools at a Glance

Recognising the Signs of Problem Gambling

We want every player at TheClubhouse Casino to enjoy their time with us, and part of that means being honest about warning signs that gaming might be becoming a problem. We encourage you to pause and reach out to our support team if you notice any of the following in yourself or someone close to you:

• Spending more time or money than you intended to
• Chasing losses with bigger bets
• Borrowing money to fund play or hiding your activity from family
• Feeling anxious, irritable or preoccupied when you're not playing
• Neglecting work, relationships or responsibilities because of gaming

If any of this sounds familiar, please don't wait - contact us and we'll walk you through the tools available, including a time-out or full self-exclusion, at no cost and with no judgement.

Independent Support Beyond Our Casino

If gambling starts to feel like more than entertainment, we want you to know that help exists beyond The Clubhouse Casino too. We recommend reaching out to independent, specialist organisations that offer confidential advice and support:

• GamCare - free advice, support and counselling for anyone affected by gambling
• BeGambleAware - information, tools and helplines for safer gambling
• Gambling Therapy - a global online support community and forum
• Gamblers Anonymous - peer support groups following a structured recovery programme

We list these resources because we genuinely want you to have every option available, not just the ones we control. Our team can point you to local helplines specific to your country if you ask us directly.

Deposit and Session Transparency

We keep our deposit and withdrawal information clear so you always know where you stand. The minimum deposit across our accepted methods is 20 EUR or the equivalent, and all deposits are processed instantly and free of charge. We also cap monthly withdrawals at 15,000 EUR/USD and weekly withdrawals at 7,500 EUR/USD, which helps keep large cash flows predictable for both you and us. Progressive jackpot wins are always paid out in full, separate from these limits, so a big win is never capped by our standard rules.

We at TheClubhouse Casino also apply a daily profit ceiling - 50,000 USD for regular players and 100,000 USD for VIP members - as part of keeping payouts sustainable and transparent across our platform. Our various TheClubhouse bonus offers are also designed with these same principles of transparency in mind.